FIAT – Deposit
If you have not received your deposited funds after three (3) business days please contact our support team ([email protected]) and provide us with the following information;
- Screenshot of the transfer details
- Details of the bank account which you transfer from
- Deposit request ID Code
FIAT – Withdrawals
If you have not received your withdrawal funds after three (3) business days please contact our support team ([email protected]) and provide us with the following information;
- Screenshot of the transfer details
- Details of the bank account which you transfer from
Cryptowithdrawals
If you have a cryptocurrency deposit/withdrawal issue please contact our support team ([email protected]) and provide the following information;
- Transaction ID (tx ID)
- Email address
- Amount
- Location where the funds are coming from (deposits only)
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